Frequently Asked Questions

Everything you need to know about our Western-inspired collections.

What is the standard shipping time for orders?

Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days via UPS or USPS, depending on your location.

What is your return policy for apparel and accessories?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition items may be final sale.

Are your leather goods made from authentic materials?

Yes, we pride ourselves on quality. All Diamond Cross Ranch leather products are crafted from premium, high-grade genuine leather designed to age beautifully with wear.

How do I determine the correct size for me?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed Western fit.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.

How should I care for my Diamond Cross Ranch apparel?

To preserve the quality of our fabrics, we recommend washing in cold water with like colors and tumble drying on low, or air drying whenever possible.